Return Policy

The returns policy applies to hardware or software products (“Products”) sold by M&A IT Tech LLC or its affiliate (“Seller,” “we,” or “us”) to a purchasing customer (“Customer” or “you”). Unless otherwise agreed upon, the following terms and conditions govern any returns of Products, in addition to any other sales terms agreed upon by both parties.

Terms
1. Requests for Product returns must be submitted within fourteen (14) days from the date stated on the invoice (“Standard Return Period”). However, certain Products cannot be returned to the manufacturer (“OEM”) directly, and therefore, require prior approval from the OEM. Customers must obtain consent from the OEM by contacting them directly before initiating the return process.

2. Before initiating a Product return, customers must acquire a Return Material Authorization number (“RMA Number”) from us within the Standard Return Period. This can be obtained by providing us with the relevant invoice number, Product serial number, reason for return, and information regarding whether the Product packaging has been opened.
3. An RMA Number will be provided for all eligible Product returns. Returns without an RMA Number will not be accepted.
4. For a returnable Product to qualify for return, it must be received by the Seller’s Returns Processing Center within ten (10) days after the corresponding RMA Number is issued. Products received beyond this period will be declined.
5. Items sent to us without an RMA Number may be returned to the Customer at their expense, with no credit or refund issued.

All Returns
1. Every RMA Number must be clearly visible on the shipping label(s) supplied by us.
2. Customers are prohibited from marking or defacing the exterior of any returned Product packaging.
3. Returnable Products must be returned with their original packaging, including all warranty cards, manuals, cables, accessories, and components (“Components”), to be considered eligible for return. Customers agree that returns lacking all original Components may incur a restocking fee, deducted from any credit or refund issued, or payable to the Seller.

4. Products shipped to us without their Components may be returned to the customer at the customer’s expense, and no credit or refund will be issued.
   5.Please be advised:Customers are strongly encouraged to utilize a trackable shipping method (such as FedEx or UPS) when returning Products to us.

Note: Refunds will be processed using the same payment method utilized by the customer for the initial transaction.

Defective/DOA

1. For most Products, the warranty is directly provided to the Customer by the relevant OEM. To address any defects covered under warranty, the OEM may demand that the Customer contacts them directly for repair or replacement of the Product. Additionally, the OEM may require the Customer to obtain a case number to facilitate processing a warranty claim or return.
2. Replacement Products typically won’t be dispatched until the original Product has been returned in compliance with this Return Policy, undergone inspection, and been approved by the Seller. Upon confirmation of the Product’s defectiveness, the Seller will either dispatch the replacement Product or provide a credit, based on the Customer’s preference.

Unopened Product
1. The OEM’s factory seal should remain unbroken, the Customer has the option to return an unopened Product for exchange or credit within the Standard Return Period.

2. Requests for returns made after the Standard Return Period will incur a restocking fee. Additionally, a restocking fee will be applied if the Product has been opened.

Damaged in Transit
1. Before shipment, all Products undergo inspection.

2. If a damaged Product is accepted, the damage must be recorded on the carrier delivery record before the driver leaves the premises.
3. Kindly keep all original packaging and Products intact and promptly reach out to Seller’s customer support or dedicated Sales Advisor to report any damage. This will initiate the process for filing a damage claim.
4. When reaching out to Seller, please ensure you have the following information readily available: the tracking number, whether the shipment was signed for as damaged, serial numbers for serialized Products, details regarding the type of damage (outer shipping box, OEM box, or Product itself), and photographs depicting the damage.
5. Please be aware:If the order was shipped utilizing the client’s freight account, Seller will not be held accountable for any loss or damage. It will be the client’s responsibility to file a claim for loss or damage directly with their carrier.

Adhering to these guidelines will assist in preventing unnecessary delays in returning or replacing damaged Products. Failure to comply with these guidelines will be deemed as acceptance of the Product.

Software:

1. Software purchases are final and cannot be returned.

Miscellaneous
The Customer is accountable for all costs associated with warehouse services, shipping (both outbound and return), and insurance for return shipments, unless the return is due to an error on the part of the Seller/supplier.

Any departure from the outlined return policy will lead to a delay in the Customer’s refund, potential additional restocking fees, or rejection of the return.