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Return & Refund Policy

Effective Date: January 1, 2026

At M&A IT Tech LLC, we strive to provide a transparent and straightforward return process. This policy applies to all hardware and software products purchased through our website.

1. Return Window

Requests for product returns must be submitted within fourteen (14) days from the date of the invoice (the “Standard Return Period”).

2. Return Authorization (RMA)

Before returning any item, you must obtain a Return Material Authorization (RMA) number.

  • To request an RMA, contact us at Sales@maittechllc.com or call 908-280-1350.
  • You must provide your invoice number, product serial number, and the reason for the return.
  • Returned products must be received at our processing center within ten (10) days of the RMA issuance. Returns received without a valid RMA number will be declined.

3. Condition and Restocking Fees

  • Unopened Products: Items returned with the original OEM factory seal unbroken are eligible for exchange or credit within the Standard Return Period.
  • Opened Products: Any return of an opened product, or a return requested after the Standard Return Period, will be subject to a 25% restocking fee.
  • Packaging: All returns must include original packaging, manuals, cables, and all included components. Items missing components will be returned to the customer at their expense.

4. Software Policy

All software purchases are considered final sale and cannot be returned once the license has been issued or the factory seal is broken.

5. Shipping and Insurance

The Customer is responsible for all costs associated with shipping and insurance for return shipments. M&A IT Tech LLC will only cover shipping costs if the return is the direct result of a verified error on our part. We recommend using a trackable shipping method to ensure the safe delivery of your return.

6. Defective (DOA) and Damaged Items

  • Defective Products: We will assist customers in facilitating warranty claims with the manufacturer (OEM). Once the defect is confirmed and the item is returned, we will provide a replacement or credit based on your preference.
  • Shipping Damage: Damage must be reported to the carrier upon delivery and to M&A IT Tech LLC within 24 hours. Please retain all original packaging and provide photographs of the damage to assist with the claim process.

7. Refunds

Refunds are processed using the original payment method utilized for the initial transaction. Please allow [7-10] business days for the credit to appear on your statement following the inspection and approval of your return.

Contact Information: M&A IT Tech LLC 18 A JOSHAM LN BLDG 35 Lake Hiawatha, NJ 07034, USA Phone: 908-280-1350 Email: sales@maittechllc.com